FAQ
Installation and Networking
1.2 How do I switch the NTB off?
1.3 How do I connect to the NTB?
1.4 Why can't I connect to the NTB?
1.5 The IP address of my NTB is unreachable, how do I change it?
1.6 I connected with a crossover cable, why is IP address not 169.254.1.1?
1.7 Why will my NTB not get past the proxy server?
1.8 How do I upgrade the NTB software?
1.9 How do I make the NTB more secure?
1.10 What if the accounts/passwords have been misplaced?
1.11 The NTB security is misconfigured, how can I log in to change it?
1.12 How do I upload files to the NTB?
Media
2.1 What audio formats does the NTB support?
2.2 Why does my Flash file run slowly?
2.3 Why does a web page not show?
2.4 Which image formats do you support/recommend?
2.5 Why don't animated GIFs / clipart move on the NTB?
2.6 Why is the digital TV output blank?
2.7 How do I schedule live digital TV?
2.8 Why can I not find any digital TV stations in the Live Video list?
2.9 How do I tune or re-tune the digital TV?
2.10 What does a blue screen with white text say things like "Trying " and "TV" mean?
2.11 I have tuned the digital TV but why does the channel I want not show in the list?
2.12 Why does the image sometimes jerk or get multicoloured blocks in it?
2.13 Why has the digital TV picture frozen?
2.14 Why are some of our Analogue TV stations missing?
2.15 How do I show a Microsoft PowerPoint presentation on the NTB?
2.16 I have scheduled an RSS feed, why does it not show?
2.17 What newsfeeds are available?
2.18 Can an RSS feed be on the NTB itself?
2.19 Can an NTB read and RSS feed that is hosted on another NTB?
2.20 Why does my scrolling text not show?
2.21 When should I use Ad-Hoc text?
2.22 How do I add new colours or our corporate colours to the NTB for use in scrolling text?
2.23 How do I add my own font to the NTB?
2.24 Which video formats do you support/recommend?
2.25 Why was my video skipped?
2.27 How do I show weather reports on an NTB?
Output
3.1 How can I preview at HQ what is going to be shown on the remote NTB?
3.2 Why is there no audio from the NTB?
3.3 Why is my screen blank or blue?
3.4 Why is the screen (or part of it) yellow/green?
3.5 Why does it say "Out of Range" on the screen?
3.6 Why is there no TV output signal on the NTB?
Channel
4.1 What is Channel Manager and how do I use it?
4.2 I clicked the button to publish the channel but it does not appear to have been published?
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