Troubleshooter

This guide will either assist you to solve the problem that you may have encountered or give you an error code to return to Tech Support who will deal with it from there. We appreciate it that you are trying to resolve the problem that you may have envountered yourself.

Work through each of the following statements and click "NO" if you disagree, if you are not sure or if you don't understand the statement.

1	The NTB started (booted) up correctly and I saw its IP address on the Display Device.	YES	NO
2	I know the user name and password for the NTB.	YES	NO
3	I can connect to the NTB: I can web-browse and upload files using FTP.	YES	NO
4	The NTB has the latest software version and applicable hotfixes. All software updates that I may have applied to it were successful.	YES	NO
5	I can see and hear that both video and audio signals are getting from the NTB to the Display and the speakers.	YES	NO
6	All media types play correctly on the Display Device.	YES	NO
7	Channel Publish-Subscribe is working correctly (or n/a).	YES	NO
8	Everything else is working correctly.	YES	NO

Problem Solved.