Troubleshooter

Notes

Audio files (e.g. MP3) are treated as video.
Playlist them in a video zone.
The NTB11x series does not support more than one video zone in a layout.
The NTB11x will not, therefore, be able to play separate video and audio at the same time.
The zone will go black or show the last frame of the last video for the duration of the song.
You may want to hide the zone behind another or make it very small.

	Every audio file in the playlist was heard	If an audio file is missing or an unsupported format it will be skipped.
	No audio file ended prematurely	If an audio file is corrupt or only partially uploaded, it will end suddenly.
	No audio was distorted	Distorted audio may indicate that the volume setting on the item in the playlist is too high, try reducing it.Alternatively, the processor may be overloaded, browse to the "Processor Load" page on the NTB.
	"Player Status" page does not indicate: "Not allowed to allocate any more movie players"	Only one video zone is allowed per layout.

Error Problem not solved.

Send a Support Snapshot

Optional: Preview an Image on the screen to reduce the load on the processor.
Browse to the "Settings | Support" page on the NTB and click "Run" for "Create Support Snapshot".
The NTB will create a file and prompt you to download it.("Server Error" message? Try again, don't leave out step 1.)
Click the link below to start a new e-mail message.
Attatch the downloaded file to the e-mail.
Give a description of the problem and send the e-mail.
Technical Support will reply with further instructions.

Phone No e-mail? 01491 845 282. Quote:Audio Playback Failure