Troubleshooter
I have not read the User Guide yet.
Notes
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Large Mega pixel images may take a second or two to appear and slow the NTB down.Always resize image to fit the zone before uploading them to the NTB.
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If an image appears to be stretched or squashed then edit the properties of the item in the playlist and set the "mode" to either "letterbox" or "crop".
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If the playList appears to be "stuck" on an image then check that the duration for this item is not "indefinite". Give it a finite duration.
Resolution
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Problem Solved.
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Problem not solved.
Send a Support Snapshot
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Optional: Preview an Image on the screen to reduce the load on the processor.
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Browse to the "Settings | Support" page on the NTB and click "Run" for "Create Support Snapshot".
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The NTB will create a file and prompt you to download it.("Server Error" message? Try again, don't leave out step 1.)
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Click the link below to start a new e-mail message.
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Attatch the downloaded file to the e-mail.
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Give a description of the problem and send the e-mail.
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Technical Support will reply with further instructions.
E-mail Technical Support.
No e-mail? 01491 845 282. Quote:Image Playback Failure
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