• Support

Troubleshooter

Notes

• If an NTB has published itself as a Channel then another NTB can be made to subscribe to the Channel provided that it can access it.

Instructions

1. Confirm that the channel was published correctly - go back one step if necessary.
2. Browse to the NTB that must subscribe to the Channel.
3. Go to the "Setup | Channel" page on the Subscriber.
4. Change the role to "NTB Subscribes to a Channel to get content".
5. Set the "Channel Subscription URL" to:
   http://" followed by the address of the Publisher followed by "/data/channel".
   E.g. "http://192.168.1.250/data/channel".
6. Set "Authentication" to the same username and password that you use to access the Publisher.
7. Click the "Apply" button.
8. If you get a pink error message then it may give you an indication of wher the fault lies.
9. Go to the "HOME | Channel" page.
10. Wait until the subscription process is 100% complete. The NTB should start to show the new Channel within a few minutes.

Resolution

Problem Solved.

Problem not solved. Send a Support Snapshot Optional: Preview an Image on the screen to reduce the load on the processor. Browse to the "Settings | Support" page on the NTB and click "Run" for "Create Support Snapshot". The NTB will create a file and prompt you to download it.("Server Error" message? Try again, don't leave out step 1.) Click the link below to start a new e-mail message. Attatch the downloaded file to the e-mail. Give a description of the problem and send the e-mail. Technical Support will reply with further instructions. E-mail Technical Support. No e-mail? 01491 845 282. Quote: Subscribe Failure